We pride ourselves on the design and quality of our products and stand behind them 100%. Cool Gear will replace products that are defective due to a factory error. Consumers must provide valid proof of purchase and be able to send back the product for our Quality Control team to evaluate. Any product that is damaged due to improper use, customer error or normal wear and tear will not be replaced. If your Cool Gear product meets these requirements, please contact Customer Service and we will be happy to start the replacement process with you. We reserve the right to send a comparable product, style or design if the one that you have is out of stock or discontinued.
Finding filters locally..
Posted by Carolyn on 11th Dec 2016
Like the pitcher and filter, but disappointed that Walmart sold them, then discontinued the item, so that I have to order filters online and pay shipping...
Posted by Margot on 11th Jul 2016
I have other water filters but none produce such great tasting water.
Love this filter!
Posted by Unknown on 8th Sep 2015
I found the pitcher on clearance & was so happy that a replacement filter was available! I don't even want to drink water any other way anymore. I love that it's coconut & not a bunch of chemicals! Shipping was very reasonable & got to me fast!!!
Posted by Unknown on 13th Jul 2015
For such a simple little part, this filter works great! There is a lot of chlorine in our water, but this product filters it out and makes great smelling and tasting water!